Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error: "Not a Diagram File" when attempting to Publish a draw.io diagram within a Confluence page

I have a Confluence page with several draw.io diagrams on it. To edit them, I click the pencil icon in the upper left of the diagram, make my edits, then click Publish. Starting today, when I click Publish, I get the error:
"Not a Diagram File"

When I click OK, I get a second error:
"Cannot read property 'root' of undefined"

When I click OK on the second error, I get the loading animation indefinitely until I click Close. When I click close, the page loads and the diagram has not been updated.

I'm on Google Chrome version 89.0.4389.114

2 answers

2 accepted

You can try again now. Once you see version 14.5.8 in the draw editor menu you should then have the fix and be able to save the file.

I'm able to publish now, thanks!

1 vote
Answer accepted

If you haven't already, please file a ticket at our support desk.

Hi - I experience the exact same problem as described above

I have the same issue. Will file a ticket.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍂📹 Apptoberfest demo contest roundup: vote for your favorite demos!

Hi Community! The submissions are in (and listed below) for the 🍻🍂Apptoberfest🍂🍻 Demo Competition and it’s time for you to place your votes for the best: Analytics & reporting app demo ...

101 views 2 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you