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Error in Zephyr - Cycle summary

After Log into JIRA, I try to acess Test Cycle  via zephyr-Cycle Summary.But I am  facing issue "No permission on Test/Issue (XXXXX)"

5 answers

Good Morning All - I have the resolution and have verified with SmartBear who are Atlassian Product Experts. An update/patch is required and is pending downloading -> The update will remove 'ACT_AS_User'

An Admin for your Jira product can run this in seconds. 

Step 1 - Go to Apps -> Manage Apps

Step 2 -The Manage Apps page shall open and display an update to Zephyr for JIRA Cloud

Step 3 - This update requires an admin -> Click update button 

Step 4 - Update shall run and confirm successfully. 

This will restore your system functionality once updated to Version 1.3.0-AC


Thanks Chris, that did the trick.

Very welcome Ali

we are facing the same issue. might it be an incident?

Same issue we are also facing

Like # people like this

Also seeing the same and cannot add test steps to a ticket.

Like ITAdmin_inpharmatic_eu likes this

fixed on cloud as well?

Yep - see my answer with steps and screenshot

Like Alessio Bianchini likes this

thank you very much it fixed everything :)

Welcome - glad I could help - it was a horrible surprise today

I have done an update to Zephyr for Jira in "managed apps" to 1.3.0-AC.

This fixed this issue and not being able to added test steps.

The release notes from Zephyr are:

Zephyr for JIRA Cloud's latest version includes new capabilities for further integration with your JIRA instance. As needed for integration, this app's new capabilities include:

  • Act on a JIRA user's behalf, even when the user is offline

Thanks, I have done the update and it works. I will notify my team about this.

Also having the same problem...and in the middle of a validation process...

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