Error in Zephyr - Cycle summary

Kalyan Kanaparti
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August 3, 2020

After Log into JIRA, I try to acess Test Cycle  via zephyr-Cycle Summary.But I am  facing issue "No permission on Test/Issue (XXXXX)"

5 answers

4 votes
Chris Harper August 3, 2020

Good Morning All - I have the resolution and have verified with SmartBear who are Atlassian Product Experts. An update/patch is required and is pending downloading -> The update will remove 'ACT_AS_User'

An Admin for your Jira product can run this in seconds. 

Step 1 - Go to Apps -> Manage Apps

Step 2 -The Manage Apps page shall open and display an update to Zephyr for JIRA Cloud

Step 3 - This update requires an admin -> Click update button 

Step 4 - Update shall run and confirm successfully. 

This will restore your system functionality once updated to Version 1.3.0-AC

Before_Update.png

Ali Vijdan
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August 3, 2020

Thanks Chris, that did the trick.

Chris Harper August 3, 2020

Very welcome Ali

Cassia Townsend
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February 4, 2022

I have Version 1.3.17-AC, and this issue exists as a test execution that I can't get rid of!  Could you help?

1 vote
Alessio Bianchini August 3, 2020

we are facing the same issue. might it be an incident?

Debidatta Acharya
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August 3, 2020

Same issue we are also facing

Like # people like this
Lewis Counsell August 3, 2020

Also seeing the same and cannot add test steps to a ticket.

Like ITAdmin@inpharmatic.eu likes this
0 votes
Alessio Bianchini August 3, 2020

fixed on cloud as well?

Chris Harper August 3, 2020

Yep - see my answer with steps and screenshot

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Alessio Bianchini August 3, 2020

thank you very much it fixed everything :)

Chris Harper August 3, 2020

Welcome - glad I could help - it was a horrible surprise today

0 votes
Lewis Counsell August 3, 2020

I have done an update to Zephyr for Jira in "managed apps" to 1.3.0-AC.

This fixed this issue and not being able to added test steps.

The release notes from Zephyr are:


Zephyr for JIRA Cloud's latest version includes new capabilities for further integration with your JIRA instance. As needed for integration, this app's new capabilities include:

  • Act on a JIRA user's behalf, even when the user is offline
Sandra Silva August 3, 2020

Thanks, I have done the update and it works. I will notify my team about this.

0 votes
Sandra Silva August 3, 2020

Also having the same problem...and in the middle of a validation process...

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