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Error after authorize Jira Server connect Teams: "Please check if xxx(Jira uniqe ID) is valid "


Hi all,

I want to use the plugin "Microsoft Teams for Jira Server" to connecting my Jira server, I follow the step in the plugin config, but I got the error message when I authorize Jira in teams: "Please check if xxxxxxxx is valid Jira unique ID and Jira Server for Microsoft Teams app for your organization is installed."

current status:

Jira version: Jira Software 8.7.1

Microsoft Teams for Jira Server: 2020.5.1

Jira unique ID: ID number is in plugin config Screenshot_2.png

Could anyone please tell me how to solved it. thanks!


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