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Error! Something went wrong

Lebohang Mokoena Jan 22, 2018

 

I'm trying to log work for a team and I keep getting an error message "Error! Something went wrong", and the Log Work pop-up just keeps loading non-stop.

 AAAA.PNGAA.PNG 

9 answers

6 votes
Marcel Lange Mar 05, 2018

Same here! Whats the problem?

Donovan Craig Mar 05, 2018

Same here, any news on this? I'm not sure if our teams hours are actually being logged right now.

Lebohang Mokoena Mar 05, 2018

I still haven't received anything. 

Simon Hansen Mar 05, 2018

Same here. This is critically. All our projects and billing is controlled by this.

Valentina Lanz Mar 05, 2018

Same here on our Cloud instance. Logging hours results in the error message being shown. The Tempo Add-On is getting a 401 response as well. 

Marcel Lange Mar 06, 2018

Has become worse! All Logs have gone! 

DESASTER

Donovan Craig Mar 06, 2018

same here!

Laurenz Mar 06, 2018

same here

Gilbert Faenza Mar 06, 2018

Just started using Tempo. Same is happening to me. Any idea on how to fix?

Vincent Bongaarts Mar 06, 2018

Didn't work for me neither this morning but it suddenly started working about 15-20min ago. So unfortunately i don't have a fix for you guys. Hope it will get better for you soon.

Lebohang Mokoena Mar 06, 2018

Just refreshed my browser and everything seems to be back and working again.

Valentina Lanz Mar 06, 2018

Solved here as well.

Gilbert Faenza Mar 06, 2018

Solved here as well.

Marcel Lange Mar 06, 2018

Temporarily solved. But I thought the same yesterday. It reappeared today.  

0 votes
Boiteux Marc Jun 11, 2018

Same error for me.

  • I refreshed my browser => same error
  • I claused and restarted my borwser => same error
  • Accepted all cookies => same error
  • Tried a tempo report => same error

"After a while" it worked again.

0 votes
Rainer Trunk Sep 21, 2018

We have the same issue. Error appears, log dialog disappears. But logging was not processed.

Strange is that it happens only for some tickets , others are o.k.

We assume that it relates to the update of Tempo plugins we made this week. We are on version  8.13.1.

Any hints for us?

Rainer Trunk Sep 24, 2018

Hello !

I was able to identify the reason:

the relevant tickets had "null (null) [ 0 ]" included as Account. After deletion the time logging works again.

0 votes
Pat B. Dec 04, 2018

In some Issues, I cannot log time either! Same: here.

0 votes
Hubert Rzyha Feb 07, 2019 • edited

I have same error in version 9.1.2 and 9.2.0 . 

Does anyone know what is the root cause of this problem ?

In logs I see: 



2019-02-07 18:26:48,638 http-nio-8080-exec-971 ERROR admin 1106x14610271x1 kezau6 80.87.39.85 /rest/tempo-core/1/analytics/track [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
java.lang.AbstractMethodError: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
at com.tempoplugin.folio.licensing.FolioLicenseProvider.getLicenseInfo(FolioLicenseProvider.java)
at com.tempoplugin.core.license.impl.TempoCoreLicenseServiceImpl.lambda$getLicenseInfos$3(TempoCoreLicenseServiceImpl.java:139)


 

0 votes
Hubert Rzyha Feb 07, 2019

I have same error in version 9.1.2 and 9.2.0 . 

Does anyone know what is the root cause of this problem ?

In logs I see: 



2019-02-07 18:26:48,638 http-nio-8080-exec-971 ERROR admin 1106x14610271x1 kezau6 80.87.39.85 /rest/tempo-core/1/analytics/track [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
java.lang.AbstractMethodError: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
at com.tempoplugin.folio.licensing.FolioLicenseProvider.getLicenseInfo(FolioLicenseProvider.java)
at com.tempoplugin.core.license.impl.TempoCoreLicenseServiceImpl.lambda$getLicenseInfos$3(TempoCoreLicenseServiceImpl.java:139)


 

0 votes
Hubert Rzyha Feb 07, 2019

I have same error in tempo timesheet 9.1.2 and 9.2.0 . 

Does anyone know what is the root cause of this problem ?

In logs I see: 



2019-02-07 18:26:48,638 http-nio-8080-exec-971 ERROR admin 1106x14610271x1 kezau6 80.87.39.85 /rest/tempo-core/1/analytics/track [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
java.lang.AbstractMethodError: Method com/tempoplugin/folio/licensing/FolioLicenseProvider.getLicenseInfo()Lcom/tempoplugin/core/license/api/TempoLicenseInfo; is abstract
at com.tempoplugin.folio.licensing.FolioLicenseProvider.getLicenseInfo(FolioLicenseProvider.java)
at com.tempoplugin.core.license.impl.TempoCoreLicenseServiceImpl.lambda$getLicenseInfos$3(TempoCoreLicenseServiceImpl.java:139)

0 votes
Jeimyn Medina I'm New Here Apr 25, 2019

 have same error in tempo timesheet

0 votes
Tempo Support Apr 25, 2019 • edited

Please, open a ticket with our support team (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better assist you with this issue.

 

Best regards,

Flora

Tempo Support

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