Epics Automatically Moving to Current PI

[Emma]

Hi,

When an epic is moved from a PI back to the roadmap backlog, it jumps to the current PI rather than staying in the backlog when you navigate back to the Program Roadmap. Do you have any idea what could be causing this functionality? It only happens to some epics and not to all.

[Teagan]

Hi @Emma

Thanks for reaching out via the Atlassian Community. My name is Teagan and I am Head of Product at Easy Agile. 

We've not heard of this behaviour on the Program Roadmap before and are keen to learn more so that we can troubleshoot what might be occurring. Could you please send through the following information to support@easyagile.com:

• a copy of your support information

You also mentioned that it was only happening to some epics and not all of them, can you please confirm:

• whether the Epics have been scheduled into multiple Program Increments?
• whether the Epics have any similarities (i.e. are they from the same Project?)

Thanks Emma, looking forward to getting to the bottom of this. 

Teagan Harbridge 
Head of Product - Easy Agile 

[Emma]

Hi Teagan,

Thank you for your quick response! Support information is below. The epics had not been scheduled into multiple PIs. The epics are all within the same project and are all similarly configured. Thanks!

{
"params": {},
"boardConfigs": [
{
"id": 1743,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1368,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1781,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1782,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1775,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1783,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1780,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1779,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1736,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1739,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1738,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1907,
"type": "scrum",
"estimation": {
"type": "field",
"field": {
"fieldId": "customfield_10006",
"displayName": "Story Points"
}
},
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1902,
"type": "kanban",
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1931,
"type": "kanban",
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1969,
"type": "kanban",
"ranking": {
"rankCustomFieldId": 10005
}
},
{
"id": 1923,
"type": "kanban",
"ranking": {
"rankCustomFieldId": 10005
}
}
],
"customFields": {
"epicColourField": {
"id": "customfield_10003",
"name": "Feature Color",
"clauseNames": [
"cf[10003]",
"Epic Color"
]
},
"epicLinkField": {
"id": "customfield_10000",
"name": "Feature Link",
"clauseNames": [
"cf[10000]",
"Epic Link"
]
},
"epicNameField": {
"id": "customfield_10002",
"name": "Feature Name",
"clauseNames": [
"cf[10002]",
"Epic Name"
]
},
"epicStatusField": {
"id": "customfield_10001",
"name": "Feature Status",
"clauseNames": [
"cf[10001]",
"Epic Status"
]
},
"personaField": {},
"personaImportanceField": {},
"rankField": null,
"sprintField": {
"id": "customfield_10004",
"name": "Sprint",
"clauseNames": [
"cf[10004]",
"Sprint"
]
}
},
"increment": {},
"issues": 75,
"jiraSoftwareIssueTypes": {
"epicIssueType": "10000",
"storyIssueType": "10001"
},
"licenseDetailsModel": {
"supportEntitlementNumber": "SEN-19691403",
"pluginKey": "com.easyagile.programs",
"pluginVersion": "3.1.1",
"hostSen": "SEN-18201388",
"type": "COMMERCIAL",
"isDataCenter": true,
"active": true
},
"program": {
"id": 14,
"config": {
"programFieldId": "customfield_16301",
"programIncrementFieldId": "customfield_16300"
},
"dependencyLinkDirection": "inward",
"dependencyLinkTypeId": "10000",
"issueLinkMethod": "issue-link",
"issueLinkTypeId": "10400",
"issueLinkDirection": "outward",
"roadmapBoardId": 1923,
"boardIds": [
1743,
1368,
1781,
1782,
1775,
1783,
1780,
1779,
1736,
1739,
1738,
1907,
1902,
1931,
1969
],
"increments": [
{
"id": 15,
"number": 0,
"agileBoardSprints": [
{
"boardId": 1781,
"sprintIds": [
3942,
3943,
3944,
3945,
3946,
3947
]
},
{
"boardId": 1782,
"sprintIds": [
4234,
4235,
4236,
4237,
4238,
4239
]
},
{
"boardId": 1368,
"sprintIds": [
4155,
4156,
4157,
4158,
4159,
4160
]
},
{
"boardId": 1743,
"sprintIds": [
4200,
4201,
4202,
4203,
4204,
4260
]
},
{
"boardId": 1775,
"sprintIds": [
3921,
3922,
3923,
3924,
3925,
3926
]
},
{
"boardId": 1738,
"sprintIds": [
4668,
4669,
4670,
4671,
4672,
4430
]
}
],
"startDate": 1611100800000,
"sprintCount": 6,
"sprintWeekCount": 2,
"usingGlobalSprints": false
},
{
"id": 31,
"number": 0,
"agileBoardSprints": [
{
"boardId": 1779,
"sprintIds": [
4415,
4416,
4417,
4418,
4419,
4420
]
},
{
"boardId": 1736,
"sprintIds": [
4383,
4649,
4650,
4651,
4652,
4653
]
}
],
"startDate": 1618358400000,
"sprintCount": 6,
"sprintWeekCount": 2,
"usingGlobalSprints": false
},
{
"id": 43,
"number": 0,
"agileBoardSprints": [],
"startDate": 1625616000000,
"sprintCount": 6,
"sprintWeekCount": 2,
"usingGlobalSprints": false
}
]
},
"quickFilters": 39,
"roadmapIssues": 163,
"route": {},
"secondaryBoardIds": 0,
"selectedRoadmapIssue": {},
"sprints": 0,
"visibleLinkHealths": [
"LINK_HEALTH_GOOD",
"LINK_HEALTH_NEUTRAL",
"LINK_HEALTH_BAD"
],
"eapJsVersion": "1.0.111"
}

[Emma]

Good morning Teagan, following up on this, thank you!

[Elizabeth Cranston _Easy Agile_]

Hi @Emma 

sincere apologies for our delayed response. We didn't receive a notification that you had responded.

Would you be able to book in a zoom session to show us your issue and avoid any more back and forth?

Thanks

Elizabeth, Product Manager of Easy Agile Programs