I need assistance with the following Jira Software Next Gen coupled with Automation for Jira problem. Thanks.
I'm attempting to complete the Epic Link while creating a new issue via the Create issue action (Option 1). Upon doing so, I'm getting the following error:
Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -Epic Name (customfield_10011).
Given this error, I instead attempted to branch into the newly created issue and use the Edit issue action (Option 2). Upon doing so, I'm getting the following error:
Error editing issuesDCT-50 (Issue 'DCT-2' must be of type 'Epic'.)
As it turns out Epic Link is no longer used in Jira Next Gen projects as outlined by Paula...
09/Apr/20 3:54 PM
My name is Paula and I'll be assisting you with this support case.
Next-gen projects have a new mechanism for linking issues and so they don't have the 'Epic Link' custom field. Since we don't have an API that allows setting this Epic value, at the moment Automation for Jira rules are unable to update this information on the tickets.
We do have a feature request to implement this functionality as you can see here and I've internally shared this support ticket via the request. You may add yourself as a watcher in order to be notified in case it is updated. Please refer to the Implementation of new features policy for a better understanding of how we decide which suggestions to implement.
Let us know if you have any further question.
Premium Support Engineer
Please navigate over to the feature request to weigh in on your needs, vote, and add yourself as a watcher.
That all looks good to me. Not sure why it is throwing that error.
What I would try next is to take out the Epic Link and Epic Name in the Create step and add another step for most recent issue and then do an Edit Issue for the latest issue to update the Epic Link field instead of trying to populate in the Create.
You shouldn't have to do that, but moving where it is done might help. If you don't want to do that or it doesn't work - I would go ahead and file a support ticket with Atlassian.
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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