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Emailed requests

Edited

Hi all.

I have an issue where if a client replies to an email, JIRA creates a new issue, is it possible for JIRA to add an email's reply as a comment instead of creating a new issue when someone replies on a mail?

1 answer

1 accepted

2 votes
Answer accepted

@Andile Luvuno 

It's possible using incoming Mail handler, that has option to select create new issues or adding comment to existing issues.
Email exchange server configuration is required POP/IMAP supports.

Let me know it Jira server or cloud? 

Like Iresh Rupasinghe likes this

Hi Iresh

Thank you for the response, I am using could

@Andile Luvuno  Based on Atlassian documentation you could configure. Otherwise contact me I will help you how to setting up.  

I am sorted thank you very much

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