Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Emailed requests


Hi all.

I have an issue where if a client replies to an email, JIRA creates a new issue, is it possible for JIRA to add an email's reply as a comment instead of creating a new issue when someone replies on a mail?

1 answer

1 accepted

2 votes
Answer accepted

@Andile Luvuno 

It's possible using incoming Mail handler, that has option to select create new issues or adding comment to existing issues.
Email exchange server configuration is required POP/IMAP supports.

Let me know it Jira server or cloud? 

Like Iresh Rupasinghe likes this

Hi Iresh

Thank you for the response, I am using could

@Andile Luvuno  Based on Atlassian documentation you could configure. Otherwise contact me I will help you how to setting up.  

I am sorted thank you very much

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: AppLiger

This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity.    Atlassian:...

329 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you