Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email this issue trial version no email sent when issue resolved

Hi,

 

We are trying the trial version for the add-on Email this issue. We have created a notification scheme which should go off when an issue is created and an issue is resolved.

 

The e-mail is sent to the recipient when the issue is Created, but not when we set it to Resolved (Status = Done and Resolution = Fixed).

 

The status Done is manually created which we use. But when we use the standard JIRA Cloud filter Resolved recently the issue will show, but no e-mail is sent through Email this issue notification screen.

 

Can anybody help me with the correct settings? I've tried to modify the Workflow to use the seeded JIRA status Resolved, but this was also not working. I think it also should work with the status Done, but I can't see what I'm doing wrong.

 

Thank you for all your help.Schermafbeelding 2017-12-12 om 21.12.11.png

1 answer

0 votes
Jack Brickey Community Leader Oct 19, 2021

Hi @Gerard Nieuwstad , I’m going through some odd posts trying to close them out and was wondering you ever resolved this. If so what did you find as the cause? If not how did you work around it?

Hi, this is not an odd issue, but a very old issue :-) 

 

However this has already been solved by ourselves, but this is too long ago to exactly say how we solved this. This issue can be closed.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

135 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you