Email template does not display epic name

Megan Villanueva July 26, 2022

I installed Notification Assistant to create custom email notifications to display the epic and labels associated with each ticket. Thank you, Atlassian Community!

 

Unfortunately I cannot get the epic to be displayed in the NAJC ticket table template. I've attempted to use the following field names but none are displaying the name of the epic:

  • epic name
  • epic link
  • parent link
  • parent 

 

The project type I'm pulling information from is team managed software. 

Screen Shot 2022-07-26 at 12.31.20 PM.pngScreen Shot 2022-07-26 at 12.32.03 PM.png

1 answer

0 votes
Boris Berenberg - Modus Create July 28, 2022

Hi Megan,

This works for me with an Epic Link set on the test issue:

Google Chrome 2022-07-28 at 12.33.08.png

 

My guess would be that the test issues you are looking at don't have an Epic Link set. If you need us to set up a call to look at this with you, please open a support ticket at:

https://atlasauthority.atlassian.net/servicedesk/customer/portal/1/group/1/create/1

Thanks,
Boris

Megan Villanueva July 31, 2022

Thank you, Boris! I've set up a call and my support ticket number is SUPPORT-1733. 

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