Email Handler: From Address not appended to Description field when creating new issue

Melissa Bay January 21, 2015
According to the documentation, when Default user is specified for an email handler, the sender's email address should be appended to the description field when creating a new issue.
The email address is not being appended. Any thoughts why?

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Melissa Bay January 22, 2015

I found the cause.  It is a current bug https://jira.atlassian.com/browse/JRA-32750 with mixed cases in the default reporter. 

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Hangsu Ma
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June 7, 2015

This is a bug in JIRA default mail handler code, I have provided a fix in the bug report:
https://jira.atlassian.com/browse/JRA-32750

Before that fix is available in JIRA, you can use a work around: create all corresponding default reporter name in lowercase.

If you can't change your username, try my commercial plugin: Enhanced Mail Handler
It contains the fix and bunch of other fancy features!

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Melissa Bay January 22, 2015

Yes, I use the built-in mail handler with default reported configured to an account.

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Melissa Bay January 22, 2015

No, there is nothing.  Here is a screenshot of the description on the ticket.

 

image2015-1-22 8:8:44.png

Piotr Klimkowski
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January 22, 2015

How about the logs, anything interesting in there ? You might want to turn on some debug logging for incoming mail handler, see this https://confluence.atlassian.com/display/JIRAKB/Diagnosing+Mail+and+Mail+Handlers+Issues (Advanced Assessment step 1)

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Piotr Klimkowski
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January 21, 2015

Is this text:

[Created via e-mail but could not establish sender's address.]
 

appended to description ? 

Assuming you use built-in mail handlers with default reported configured it could be caused by missing From attribute in this email.

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