I found the cause. It is a current bug https://jira.atlassian.com/browse/JRA-32750 with mixed cases in the default reporter.
This is a bug in JIRA default mail handler code, I have provided a fix in the bug report:
https://jira.atlassian.com/browse/JRA-32750
Before that fix is available in JIRA, you can use a work around: create all corresponding default reporter name in lowercase.
If you can't change your username, try my commercial plugin: Enhanced Mail Handler
It contains the fix and bunch of other fancy features!
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Yes, I use the built-in mail handler with default reported configured to an account.
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How about the logs, anything interesting in there ? You might want to turn on some debug logging for incoming mail handler, see this https://confluence.atlassian.com/display/JIRAKB/Diagnosing+Mail+and+Mail+Handlers+Issues (Advanced Assessment step 1)
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Is this text:
[Created via e-mail but could not establish sender's address.]
appended to description ?
Assuming you use built-in mail handlers with default reported configured it could be caused by missing From attribute in this email.
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