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Element Connect Custom Field value is not showing on report and ticket

We had created a field for Emp_ID,Emp_Name in Element Connect plugins. But after creating the ticket the value for EmpID is not showing on ticket and report.
This is happening on some cases. But most of the cases, its running fine.
For reference the screenshot is provided in the attached file.

Already i checked the query, its working fine in case i test with existing ticket on element connect.  

Kindly suggest us. Value is not showing on ticket.jpgValue is showing on ticket.jpg

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