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EazyBI is not working

Getting below error when I navigate from Jira to eazyBI (tried opening in a different chrome window as well).

Please suggest !

org.jruby.rack.RackInitializationException: Permission denied - /jira-share/sharedhome/log/eazybi-web-node1.log
	from org/jruby/RubyFile.java:370:in `initialize'
	from org/jruby/RubyIO.java:1197:in `open'
	from org/jruby/RubyKernel.java:325:in `open'
	from classpath:/META-INF/jruby.home/lib/ruby/1.9/logger.rb:592:in `open_logfile'
	from classpath:/META-INF/jruby.home/lib/ruby/1.9/logger.rb:549:in `initialize'
	from classpath:/META-INF/jruby.home/lib/ruby/1.9/logger.rb:314:in `initialize'
	from /var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/gem.home/gems/activesupport-3.2.18/lib/active_support/core_ext/logger.rb:72:in `initialize'
	from /var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/application.rb:197:in `Application'
	from /var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/application.rb:58:in `EazybiJira'
	from /var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/application.rb:43:in `(root)'
	from org/jruby/RubyKernel.java:1040:in `require'
	from /var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/environment.rb:1:in `(root)'
	from org/jruby/RubyKernel.java:1040:in `require'
	from /var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/environment.rb:2:in `(root)'
	from classpath:/jruby/rack/rails/environment3.rb:1:in `(root)'
	from classpath:/jruby/rack/rails/environment3.rb:25:in `load_environment'

	at org.jruby.rack.RackInitializationException.wrap(RackInitializationException.java:29)
	at org.jruby.rack.RackApplicationFactoryDecorator.init(RackApplicationFactoryDecorator.java:98)
	at com.eazybi.jira.plugins.RailsPluginServletContextListener.contextInitialized(RailsPluginServletContextListener.java:27)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager$ContextLifecycleManager.<init>(DefaultServletModuleManager.java:624)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager$ContextLifecycleReference.create(DefaultServletModuleManager.java:588)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager$ContextLifecycleReference.create(DefaultServletModuleManager.java:561)
	at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:325)
	at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
	at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager.getWrappedContext(DefaultServletModuleManager.java:474)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager.access$500(DefaultServletModuleManager.java:68)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:515)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:503)
	at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:325)
	at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
	at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager.getInstance(DefaultServletModuleManager.java:447)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilter(DefaultServletModuleManager.java:440)
	at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilters(DefaultServletModuleManager.java:300)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:68)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:92)
	at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:78)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:46)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181)
	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85)
	at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:112)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:81)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:55)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
	at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:56)
	at com.atlassian.ams.shipit.servlet.filter.AbstractThreadFilter.doFilter(AbstractThreadFilter.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)


	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)
Caused by: org.jruby.exceptions.RaiseException: (Errno::EACCES) /jira-share/sharedhome/log/eazybi-web-node1.log
	at org.jruby.RubyFile.initialize(org/jruby/RubyFile.java:370)
	at org.jruby.RubyIO.open(org/jruby/RubyIO.java:1197)
	at org.jruby.RubyKernel.open(org/jruby/RubyKernel.java:325)
	at RUBY.open_logfile(classpath:/META-INF/jruby.home/lib/ruby/1.9/logger.rb:592)
	at RUBY.initialize(classpath:/META-INF/jruby.home/lib/ruby/1.9/logger.rb:549)
	at RUBY.initialize(classpath:/META-INF/jruby.home/lib/ruby/1.9/logger.rb:314)
	at RUBY.initialize(/var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/gem.home/gems/activesupport-3.2.18/lib/active_support/core_ext/logger.rb:72)
	at RUBY.Application(/var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/application.rb:197)
	at RUBY.EazybiJira(/var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/application.rb:58)
	at RUBY.(root)(/var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/application.rb:43)
	at org.jruby.RubyKernel.require(org/jruby/RubyKernel.java:1040)
	at RUBY.(root)(/var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/environment.rb:1)
	at org.jruby.RubyKernel.require(org/jruby/RubyKernel.java:1040)
	at RUBY.(root)(/var/atlassian/application-data/jira/plugins/.osgi-plugins/felix/felix-cache/bundle190/version0.0/plugin.1466532476023063340.eazybi-jira-4.6.3_1544984364000.jar-lib/0/META-INF/rails.root/config/environment.rb:2)
	at RUBY.(root)(classpath:/jruby/rack/rails/environment3.rb:1)
	at RUBY.load_environment(classpath:/jruby/rack/rails/environment3.rb:25)

 

1 answer

0 votes
Fabian Lim Community Leader Dec 17, 2021

To get in touch with eazybi send an email directly to support@eazybi.com

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