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EazyBI app is not responding

Uri Shalit
Uri Shalit October 14, 2020

Hey,

I am on Jira Cloud.

I have a JIRA dashboard with an EazyBI report gadget. When I look in the report in the EazyBI App everything works fine, but when I look in the Jira Dashboard I get app is not responding.

Screen Shot 2020-10-14 at 20.15.35.png

I contacted EazyBi Support and they forwarded me to you guys. What could be the problem, how can we troubleshoot this? 

 

Thanks

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Fabian Lim
Fabian Lim
Community Leader
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December 15, 2021

Hi @Uri Shalit

If you are having issues, I would suggest you get logs and contact Atlassian Support Directly.

Link: https://support.atlassian.com/ 

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