Easy rule triggering on issue cloned to another project

Nate Dickinson
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July 10, 2023

I'm looking for an easy way to trigger a rule on a newly created issue in another project. Please let me know if anyone has a good simple idea. Here's what I have going on. 

Clients send support tickets to me via Jira Service Management. When support by development is required I clone these tickets using automation to get them into Jira Software. I have a rule in Jira Software  that pulls the newly cloned ticket to sprint that I would like to trigger. 

Ideally I'd love to do this from a single manual trigger as it would get my ticket from Jira Service Management all the way to the to do list for devs without having to go into Jira Software. 

1) Run rule from Jira Service Management  -clone ticket to Jira Software  as defect 

2) Run rule on newly created ticket in Jira Software - pull to sprint. 

 

 

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Thibaut Subra _Elements_
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July 11, 2023

Hi @Nate Dickinson 

If I understand well, the clone part from JSM to JS is ok but once your newly created ticket in JS, you want it to be pushed directly into the current sprint without any action on JS? Everything in just one rule.

Nate Dickinson
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July 11, 2023

I have a rule in Jira Software that places a ticket into the current sprint. Ideally I would  just run this existing rule after the Jira Service Management clone issue automation completes.  

Thibaut Subra _Elements_
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July 11, 2023

Can you clone the ticket from JSM to JS with a specific field (like a label) and you trigger your current sprint rule based on that field? As I understand, you just need to find something that will trigger your current sprint rule.

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