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E-mails for assignee fail

Kristiina Keelmann Nov 28, 2017

I have set up one automation rule for assigning tasks after which the assignee should receive an e-mail. For some reason, this doesn't work as I'm receiving "Unexpected error executing rule: 'To' is a required field" error message although the 'To' field does have value "Assignee" defined. What might be causing the error? 

 

Screen Shot 2017-11-29 at 09.36.50.png

Screen Shot 2017-11-29 at 09.40.17.png

 

2 answers

0 votes
Mark Chaimungkalanont Community Leader Nov 29, 2017

Hey there Kristiina,

That should definitely be working...

I assume that the issue has an assignee. Is this being run as part of an edit when the issue is being assigned? Does the assigned user have a valid email?

Cheers,

Mark C

Kristiina Keelmann Dec 05, 2017

Hello,

Here is the complete set-up (there is an assignee and the e-mails are set for these users): Screen Shot 2017-12-05 at 10.39.47.png

Hopefully there is a solution for this!

 

Kristiina 

0 votes
Kristiina Keelmann Nov 30, 2017

Hello,

 

Thanks for the prompt reply!

The user e-mails are all set so this can't be the problem. The assignee for the issue was defined within the same rule and when I now moved this outside of this to be a separate rule, it works as it's supposed to. Do I really need to have these as separate rules? 

 

 

Kristiina 

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