Dynamic Forms not working in customers portal

[Mickel Vermeulen]

Dear All, 

Im trying to make a dynamich forms for the customers portal.

Now i did a few setups etc, but its not working and i tryed everysingle thing.

Even followed all the manuals but it still dusnt work.

As you can see below, i selected the dynamic forms but it stil dusnt work.

Also heres a few of other settings i adjusted.

Some extra screenshots, to hopefully give a better picture

But what ever i try, its not showing up in the customer portal.

Normal Custom fields added to request type, works but i dont want tthat, because it needs to be dynamic

For anymore information, please let me know.

Your Faithfully,

M. V

[Klaudia Schön]

 Hi Mickel,

I'm Klaudia from the Deviniti Support team and I'll do my best to explain you on how the Dynamic Forms feature included in the Extension for JSM app works. 

In general, to have dynamic behaviour, all the fields, even included in the Dynamic feature need to be added to the request type configuration. Therefore, please include not only your Office Manager field in the request type but both related fields (Pick Date & Time and Amount of People) as well.

If after this action you won't see any effect, please take a look at the below screenshot and notice that there are two options of activating Dynamic Forms:

• Global configuration - once selected, the project configuration won't be respected. It means, that you need to go to: Jira Administration -> Apps -> Extension for JSM -> Dynamic Forms to find currently used settings. More information on Global settings you can find in our documentation
• Dynamic Forms - once this toggle is switched to ON, it means that this specific Dynamic configuration will be applied to the current project only. More details on that matter you can obtain here.

I trust all the above is useful. If not, I strongly encourage you to raise a support ticket via our Customer Channel. If you would like to get to know about the app a bit more, please schedule an overview meeting with our team via our Calendly  - we would be glad to provide you with a short overview presenting all features the Extension app covers.

Best regards,
Klaudia