Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Dynamic Forms not working in customers portal

Mickel Vermeulen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 31, 2023

Dear All, 


Im trying to make a dynamich forms for the customers portal.

Now i did a few setups etc, but its not working and i tryed everysingle thing.

Even followed all the manuals but it still dusnt work.


As you can see below, i selected the dynamic forms but it stil dusnt work.

2023-10-31 08_58_03-Window.png

Also heres a few of other settings i adjusted.

2023-10-31 09_01_51-Window.png

Some extra screenshots, to hopefully give a better picture

2023-10-31 09_11_15-Window.png2023-10-31 09_10_56-Window.png2023-10-31 09_10_41-Window.png


But what ever i try, its not showing up in the customer portal.

Normal Custom fields added to request type, works but i dont want tthat, because it needs to be dynamic


For anymore information, please let me know.


Your Faithfully,

M. V


1 answer

 Hi Mickel,

I'm Klaudia from the Deviniti Support team and I'll do my best to explain you on how the Dynamic Forms feature included in the Extension for JSM app works. 

In general, to have dynamic behaviour, all the fields, even included in the Dynamic feature need to be added to the request type configuration. Therefore, please include not only your Office Manager field in the request type but both related fields (Pick Date & Time and Amount of People) as well.

If after this action you won't see any effect, please take a look at the below screenshot and notice that there are two options of activating Dynamic Forms:



  • Global configuration - once selected, the project configuration won't be respected. It means, that you need to go to: Jira Administration -> Apps -> Extension for JSM -> Dynamic Forms to find currently used settings. More information on Global settings you can find in our documentation
  • Dynamic Forms - once this toggle is switched to ON, it means that this specific Dynamic configuration will be applied to the current project only. More details on that matter you can obtain here.

I trust all the above is useful. If not, I strongly encourage you to raise a support ticket via our Customer Channel. If you would like to get to know about the app a bit more, please schedule an overview meeting with our team via our Calendly  - we would be glad to provide you with a short overview presenting all features the Extension app covers.

Best regards,

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events