Dynamic Forms not working in customers portal

Mickel Vermeulen
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October 31, 2023

Dear All, 

 

Im trying to make a dynamich forms for the customers portal.

Now i did a few setups etc, but its not working and i tryed everysingle thing.

Even followed all the manuals but it still dusnt work.

 

As you can see below, i selected the dynamic forms but it stil dusnt work.

2023-10-31 08_58_03-Window.png

Also heres a few of other settings i adjusted.

2023-10-31 09_01_51-Window.png

Some extra screenshots, to hopefully give a better picture

2023-10-31 09_11_15-Window.png2023-10-31 09_10_56-Window.png2023-10-31 09_10_41-Window.png

 

But what ever i try, its not showing up in the customer portal.

Normal Custom fields added to request type, works but i dont want tthat, because it needs to be dynamic

 

For anymore information, please let me know.

 

Your Faithfully,

M. V

 

1 answer

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Klaudia Schön_Deviniti_
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October 31, 2023

 Hi Mickel,

I'm Klaudia from the Deviniti Support team and I'll do my best to explain you on how the Dynamic Forms feature included in the Extension for JSM app works. 

In general, to have dynamic behaviour, all the fields, even included in the Dynamic feature need to be added to the request type configuration. Therefore, please include not only your Office Manager field in the request type but both related fields (Pick Date & Time and Amount of People) as well.

If after this action you won't see any effect, please take a look at the below screenshot and notice that there are two options of activating Dynamic Forms:

 

image.png

  • Global configuration - once selected, the project configuration won't be respected. It means, that you need to go to: Jira Administration -> Apps -> Extension for JSM -> Dynamic Forms to find currently used settings. More information on Global settings you can find in our documentation
  • Dynamic Forms - once this toggle is switched to ON, it means that this specific Dynamic configuration will be applied to the current project only. More details on that matter you can obtain here.

I trust all the above is useful. If not, I strongly encourage you to raise a support ticket via our Customer Channel. If you would like to get to know about the app a bit more, please schedule an overview meeting with our team via our Calendly  - we would be glad to provide you with a short overview presenting all features the Extension app covers.

Best regards,
Klaudia

Maria Kavoosi May 17, 2024

This problem still exists.

I recently update our Extention for JSD to 9.14.7 and this problem appears.

I used dynamic form for Jira instead of Extension for JSD, but the problem is that you have to create new fields because the type of fields must be dynamic.

 

Maria Kavoosi May 18, 2024

I found the problem.

The Extention for JSD not work together with Refind for JSD.

Update your Refind for JSD to leatest version, your problem should be solved.

Klaudia Schön_Deviniti_
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May 20, 2024

Hi @Maria Kavoosi

I'm glad that everything works as expected now ;) 

Kind regards,
Klaudia

Jeramy
Contributor
July 26, 2024

@Klaudia Schön_Deviniti_ - We are experiencing an issue where our dynamic forms stopped working after the latest Chrome update. They work in Edge though. 

 

Should I create a support ticket, post details here, create a new post?

 

Thanks

Klaudia Schön_Deviniti_
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July 29, 2024

Hi @Jeramy

I can see that you have already reported a support ticket. My colleague from the Support Team will update you shortly :) 

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