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We will be migrating to JIRA cloud by the end of the year and we currently use Ultimate Customizer in our Service Desk. I was told be our IT team that this add-on is not supported in Jira Cloud. What does that mean for our Service Desk environment and what our customers will see?
No it does not have a Cloud version as far as I can see.
This just means all the functions it adds to your system won't be available on Cloud. If you move over, all those customisations will vanish.