This is still unsolved question in the community.
I am using a dashboard with filters on issue states. In the dashboard importing the filters, It would be useful to display how much time the ticket is in that state.
Hi @vojko pahor , welcome to the community !
Unfortunately, it is not a built-in functionality in Jira. Status time needs calculation on the history of the issue and JQL(aka Filters) can not make calculation based on issue historical data.
At Bloompeak, we developed Status Time app for this exact need. It provides various reports and one of them is time spent on each status.
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project).
Hi @vojko pahor
For the cloud jira version are many tools for this needs (time in status gadget in the jira dashboard), one of them is Time in status for jira cloud.
For server version Time between statuses app, lets view status transitions time. But for now, this data isn't available for the dashboard.
Hope you will find the solution.
Hi @vojko pahor
have you tried to konfig a SLA for the projekt? You can show the current SLA Time on every filter. I am also using the SLA to see how long it takes to solve the tickets and i use the officiell time (they have to put the time in every ticket) my agent's need to solve a ticket. Both i can export on a filter.
I hope this helps you to solve your problem.
Hi @vojko pahor ,
You can use Enhancer Plugin for Jira to calculate and show the Time in status.
The Time in Status Custom Field lets you track the amount of time spent in selected status(es). It can be configured to work against a specific working calendar.
The custom field simply displays the total time passed during the selected status(es). This field is searchable/sortable.
Alternatively, you can use Time to SLA for this. It has a live SLA panel and dedicated custom fields that you can add in gadgets, queues and track the elapsed time. It also has one of a kind TTS search functions.
Please let me know if you have further questions.
Please note that I'm one of the members of the Snapbytes team.
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