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when a customer creates a request in the customer help portal, I would like to see a non-editable field, which displays the customers Name (or the Name of the organiszation they are assigned to). I tried working with Scripted Fields, but since I have no clue about Groovy, it didn't really go anywhere.
In a similar Fashion I have a second Question:
Our Company offers different modules of our ERP-System to our customers and when a customer creates a request in the customer help Portal, they are asked to choose, which module their request is in Connection with. Now we do already have a Dropdown menu with all 40 or something possible choises, but we don't want a customer to have to go through all 40 in search of the one thats fitting, instead we want the customer only to see the modules, for which they have paid for. Is there a solution for this? Maybe also via Scripted Fields? Maybe I can define somewhere in the customer options, which parts of our product the customer has bought?
I hope someone can help me :)
Thanks in Advance!