Customer Request type from change created from atomation rule

[Mohamed Saad Taha]

Dears,

I created manual trigger to create issue type standard change and it work fine but the issue that that type is configured OK with type standard change as blow 

the issue in Customer request type it is empty and i can't fine any filed to be filed in the automation rule to set this value

Is there any idea?

[Marco Brundel · Accepted solution]

Hi @Mohamed Saad Taha ,

First question: Has a request type been set up that is linked to issue type standard change?

If there is one, you can use the specific action "Edit request type" in Automation for Jira.

Regards, Marco

[Marco Brundel]

Or on Jira Server you must choose the Edit action and there choose field request type.

[Mohamed Saad Taha]

@Marco Brundel 

thanks a lot for your reply,

answering your first question yes I have customer request type linked to this issue type as below

but sorry I didn't get your point cause. 

I user create issue (as action) then I filed all filed that I need but I don't find filed called request type as you mention what I found is Customer request type which is good but when choose this filed I received warning message as below. 

and the available fields is as below 

[Marco Brundel]

@Mohamed Saad Taha 

Hi,

And if you apply a branch 'Most recently created issue' in the automation rule with Edit issue with edit 'Customer Request type' below it?

regards, Marco

[Mohamed Saad Taha]

@Marco Brundel 

thank you so much it is appreciated issue solved

one last question is there anyway to make the create issue the reporter the agent who trigger the rule 

[Marco Brundel]

Hi @Mohamed Saad Taha ,

Sorry, I don't know if it is possible to make the reporter the agent who trigger the rule.

Maybe you should ask a new question on the community for this.

regards, Marco