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Customer Request type from change created from atomation rule

Dears,

 

I created manual trigger to create issue type standard change and it work fine but the issue that that type is configured OK with type standard change as blow 

type.JPG

 

the issue in Customer request type it is empty and i can't fine any filed to be filed in the automation rule to set this value

 

Customer request type.JPG

Is there any idea?

 

1 answer

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Marco Brundel
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Mar 02, 2023

Hi @Mohamed Saad Taha ,

First question: Has a request type been set up that is linked to issue type standard change?

If there is one, you can use the specific action "Edit request type" in Automation for Jira.

Regards, Marco

Screenshot 2023-03-02 at 15.10.45.png

Marco Brundel
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Mar 02, 2023

Or on Jira Server you must choose the Edit action and there choose field request type.

Screenshot 2023-03-02 at 15.15.21.png

@Marco Brundel 

 

thanks a lot for your reply,

answering your first question yes I have customer request type linked to this issue type as below

change request type.JPG

 

but sorry I didn't get your point cause. 

I user create issue (as action) then I filed all filed that I need but I don't find filed called request type as you mention what I found is Customer request type which is good but when choose this filed I received warning message as below. 

 

1.JPG

and the available fields is as below 

 

2.JPG

Marco Brundel
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Mar 06, 2023

@Mohamed Saad Taha 

Hi,

And if you apply a branch 'Most recently created issue' in the automation rule with Edit issue with edit 'Customer Request type' below it?

 

regards, Marco

Screenshot 2023-03-06 at 15.23.30.png

Like Mohamed Saad Taha likes this

@Marco Brundel 

 

thank you so much it is appreciated issue solved

one last question is there anyway to make the create issue the reporter the agent who trigger the rule 

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Marco Brundel
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Mar 07, 2023

Hi @Mohamed Saad Taha ,

Sorry, I don't know if it is possible to make the reporter the agent who trigger the rule.

Maybe you should ask a new question on the community for this.

 

regards, Marco

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