Dears,
I created manual trigger to create issue type standard change and it work fine but the issue that that type is configured OK with type standard change as blow
the issue in Customer request type it is empty and i can't fine any filed to be filed in the automation rule to set this value
Is there any idea?
Hi @Mohamed Saad Taha ,
First question: Has a request type been set up that is linked to issue type standard change?
If there is one, you can use the specific action "Edit request type" in Automation for Jira.
Regards, Marco
Or on Jira Server you must choose the Edit action and there choose field request type.
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thanks a lot for your reply,
answering your first question yes I have customer request type linked to this issue type as below
but sorry I didn't get your point cause.
I user create issue (as action) then I filed all filed that I need but I don't find filed called request type as you mention what I found is Customer request type which is good but when choose this filed I received warning message as below.
and the available fields is as below
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Hi,
And if you apply a branch 'Most recently created issue' in the automation rule with Edit issue with edit 'Customer Request type' below it?
regards, Marco
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thank you so much it is appreciated issue solved
one last question is there anyway to make the create issue the reporter the agent who trigger the rule
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Hi @Mohamed Saad Taha ,
Sorry, I don't know if it is possible to make the reporter the agent who trigger the rule.
Maybe you should ask a new question on the community for this.
regards, Marco
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