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Custom field in automation

Hi community,
I try to send an automatic email that will inform stakeholders about each status approval. So I tried to get access to the custom field value that represents the status of the change in automation with following options, but none of them worked out.{{issue.fields.customfield_10100}}
${issue.fields.customfield_10100}
{{issue.customfield_10100}}
${issue.customfield_10100}
{{issue.customfield_10100}}{{finalDecision}}, {{/}}
{{issue.fields.customfield_10100.finalDecision}}
${issue.fields.customfield_10100.finalDecision}}

In the json representation it looks like this:

"fields":{

...

#other fieleds were droped out#

...

"customfield_10100":[
{
"id":"405",
"name":"Approval from shopfloor",
"finalDecision":"approved",
"canAnswerApproval":false,
"approvers":[
{
"approver":{

1 answer

0 votes
frother Atlassian Team Sep 01, 2020

Hi Daniil,

Thanks for reaching out.

You should be able to access that value using:


{{issue.customfield_10100.finalDecision}}

 As per the docs here:
https://support.atlassian.com/jira-software-cloud/docs/use-smart-values-to-access-listed-values/

If you still having issues with that I recommend you get in touch with Atlassian support:
https://support.atlassian.com/jira-service-desk-cloud/

Thanks,
Scott.

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