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Custom field in automation

Hi community,
I try to send an automatic email that will inform stakeholders about each status approval. So I tried to get access to the custom field value that represents the status of the change in automation with following options, but none of them worked out.{{issue.fields.customfield_10100}}
{{issue.customfield_10100}}{{finalDecision}}, {{/}}

In the json representation it looks like this:



#other fieleds were droped out#


"name":"Approval from shopfloor",

1 answer

0 votes
frother Atlassian Team Sep 01, 2020

Hi Daniil,

Thanks for reaching out.

You should be able to access that value using:


 As per the docs here:

If you still having issues with that I recommend you get in touch with Atlassian support:


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