I have a custom field called 'Companies' used on Help Desk and Programming projects that is originally from a 3rd party plugin. I want to be able to have the Custom Field (Company) on a linked Issue updated based on the field value from Original Issue
In a scenario:
A JIRA Help Desk issue is created.
A link is created and the attachments, description, summary and reporter are copied to a new JIRA Software Issue (separate project).
I want to be able to also sync the original Company from the original Help Desk Issue, to the newly created linked Software Issue.
Sync'ing is our bread and butter and should be pretty quick to do.
You need to set up a rule with the following:
It should like this:
Though you said that the field is from a 3rd party. You may need to set this via More Options -> Additional fields and figure out the JSON format of it.
If you can let me know what the field is and from what add-on, I'll see if I can figure it out.
Thanks for the follow up on this issue!
I have followed your instructions and believe a JSON format will need to be used in this scenario.
The third party is called: Atlas CRM
The field is called "Company".
(Mind you, I am not 100% certain on this. It does work when using "Company" in the JQL search)
Screenshot below for is the approach I am using:
Hi @Nick Menere
I have a similar requirement, can you please help?, we have the automation add-on
Project A- Servicedesk project
Project B - Software project
Field - Program Type
Both projects are linked via Relates to
Whenever program type is changed in either project's issues, another project issue should also get updated.
Any help is appreciated.
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