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Creating a JIRA issue from a post does not take attachments


when creating an issue from a post in a channel using the "ellipsis button -> More Actions -> Create Issue"  the description field of the post is pre-populated with the text in the post, but attachments (images) are not put into the ticket.

Also some of the tickets created that way have a link back to the original Teams post "View original message from abc posted in xyz..." , some don't.

Can this be fixed?


1 answer

1 accepted

0 votes
Answer accepted

Hi @Christian Brandel ,

Please be informed that there is no possibility to see or download the attachments via Microsoft Teams App due to the scope of predefined functionality. For now, we’re not planning to add new features in the nearest future, however, our developers take into consideration every suggestion that users come up with to improve the integration and make it even better.

In case you have other questions or concerns, feel free to contact us by filling in the form here.

Best regards,
SoftServe Support Team

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