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Create issue returns unhandled error


When I try to create a JIRA issue from a message in Teams I get the following error message.

! Error

An unhandled error occurred. We are working on it!


The error happens when I select the project I want. If I select a different project the error does not appear.



3 answers

0 votes

Hi @Ben Palmer 

Can you try creating an issue in the same project via Jira directly? You maybe missing the appropriate permissions to create issues in that project.

I can create issues directly in Jira

Dear @Ben Palmer ,

Please contact our support team via email to investigate the issue.


SoftServe Support Team

I have the same issue, somehow related to how my service desk is setup.  Sent a support request in as well. 

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