Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Create issue automation fails to populate custom field

Hi everyone,

I have created a manual trigger rule to create a linked issue on another project, taking some of the fields of the original issue.

I try to populate summary, priority, and 3 customer fields(Operator, Vendor, Regulation). It populates only 1 of the custom fields (Regulation). The populated one is Multiple choice, while those that fail are Label type.

Both projects have all 3 custom fields, both projects have permissions for the automation users.

https://prnt.sc/1whcl7e 

Action details:
Create issue
Issues created successfully
OPD-1775
Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -
Vendor (customfield_11801), Operator (customfield_11802)
Link issues
Successfully linked issues
OP-1035, OPD-1775
Is there a limitation to populate a label custom fields or am I missing something else?

 

1 answer

2 votes

The error message is telling you that the fields do not exist on the issue you are trying to update.

Either you're giving the automation the wrong fields to work with, or the fields do not exist for that project and issue type.  Try editing the issue to see if the fields are there.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Popular cloud apps like ScriptRunner, Draw.io, and more are now free for up to 10 users 🎉

We have exciting news for small teams! Cloud apps on the Marketplace are now able to set their 1-10 user tier to a flat rate of $0. That means, if your team is under 10 people, you can install popula...

617 views 5 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you