Create a Jira Task when a Salesforce Opportunity changes status to Awaiting Order

[gary.jones]

Hey Community,

When using the Connector for Salesforce and Jira app, is it possible to create a Jira Task when a Salesforce Opportunity status changes to Awaiting Order?

Thanks in advance

Gary

[Capi _resolution_ · Accepted solution]

Hi @gary_jones 

Have you explored any rules in Automation? There's an action there for creating issues, you'd need to find whether you can activate it with a trigger from Salesforce, perhaps with a webhook.

Also, have you tried asking the ServiceRocket support team?

[gary.jones]

Thanks Capi, I've reached out to Service Rocket Support Team, who advised this is possible through the use of Apex triggers in Salesforce.