Create a Jira Task when a Salesforce Opportunity changes status to Awaiting Order

Deleted user July 2, 2021

Hey Community,


When using the Connector for Salesforce and Jira app, is it possible to create a Jira Task when a Salesforce Opportunity status changes to Awaiting Order?


Thanks in advance


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Capi [resolution]
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 2, 2021

Hi @[deleted] 

Have you explored any rules in Automation? There's an action there for creating issues, you'd need to find whether you can activate it with a trigger from Salesforce, perhaps with a webhook.

Also, have you tried asking the ServiceRocket support team?

Deleted user July 7, 2021

Thanks Capi, I've reached out to Service Rocket Support Team, who advised this is possible through the use of Apex triggers in Salesforce.

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