We just installed the Teams addon and everything is working great except the Create Issue function. When I try to create an issue we get a popup window with a spinning wheel that just spins and spins. We are getting ticket notifications and are also able to issue assign and find commands to the bot. Do you have any advice for getting the ticket creation to work?
Thank you for your help. This is a great product!
Hi Dan - Welcome to the Atlassian Community!
One thing to look out for is if the Project in Jira has additional required fields to create a record other than the standard 4 or 5 fields. Like if you have a custom field that is required to be populated to create an issue. Teams is not able to create records on those projects.
I just checked out our ticket creation and it looks like we're only requiring the project, the issue type, & the summary. Is one of these fields something that you'd see a problem with? I was thinking the the Teams Ticket Creation screen would let me choose a project, issue-type, and type a summary (and hopefully other fields too).
Thank you for your assistance!
Thank you for the feedback John. I've just submitted a support request with SoftServe asking the same question. I does make sense that I would need to configure somewhere what project my ticket is going into... unfortunately I can't find where that would be. I'll update this ticket with the solution when I hear back from the vendor.
I did get a response, but not a solution (yet). Below is what I received back....
Thank you for contacting Support Team!
We’re aware of the issue and are working on it.
In case we have any updates, we’ll let you know!
Hi @Bogeswari Challa , I haven't received any more communication from the vendor and the feature still seems broken. Instead, I created a tab within our teams channel that links to the Create Ticket URL. This isn't as nice since it makes you leave the chat, but hopefully we'll have the other feature going soon.
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