Create Sub-Tasks from User Selection on Multi-Value Checkbox Custom Field

[Seth Miller]

Hi There,

Using Project Automation for Jira Service Desk Cloud, I would like to create multiple sub-tasks based on the selection a user makes in a multi-value checkbox. 

Example:

New Hire Application Checklist (Checkboxes Custom Field)

X Salesforce

   NetSuite

X Agile

X Jira

Using this example, I would like to create 3 sub-tasks on the new-hire ticket

Sub-Task 1 = Create Salesforce Account

Sub-Task 2 = Create Agile Account

Sub-Task 3 = Create Jira Account

I don't see a way to do this but am hoping someone has a path to completing this.

[andreas · Accepted solution]

Hi Seth,

We don't have a very clean way to do this yet, but you could add multiple 'If blocks' (make sure you're on the latest version if you're in server):

Hope that helps!

Cheers,
Andreas

[Seth Miller]

Thanks Andreas! That worked for me. 

Just a quick note: You must use an If/Else Block and not a JQL Condition block for this to work. It took me a little bit to sort that out. 

[Darryl Lee]

Hey guys, I have 13 possible Applications, all with different Assignees for the Subtasks. So... I really don't want to have 13 IF/ELSE blocks.

I was thinking about storing my mapping of Applications->Assignees in Project Entities or as a single Project Entity JSON block.

Alas, Jira or Automation seems a little picky about dashes or underscores in keynames, and while I can store the JSON object in an entity, I'm less confident I can get the values back _out_.

But then there's the root problem: How do you iterate over checkbox values and try to create subtasks for each one?

I could iterate through the list in an Audit Log test, but can't wrap my head around any way of trigger a subtask creation. 

So I guess I'm stuck with 13 IF/ELSE blocks? Man, I feel like we're so close...