Hello everyone,
one of my customers run into the troubles with 3rd party company integrating IDM into their Jira.
They need to create a JSD ticket thru REST.
There are mandatory JSD fields, which are Insight object type.
They are executing code via https://jirainstance.com/rest/servicedeskapi/request:
{
"serviceDeskId": "2",
"requestTypeId": "43",
"requestFieldValues": {
"customfield_10401": {
"value": "TEST Service User"
},
"customfield_10644": {
"id": "10458"
},
"customfield_10646": "business justification test",
"customfield_10218": [ {
"id": "XXXX (APP-69986)"
} ]
}
}
but they are getting back
{
"errorMessage": "Your request could not be created. Please check the fields have been correctly filled in. Please provide a value for required field 'Requested for' Please provide a value for required field 'Application'",
"i18nErrorMessage": {
"i18nKey": "sd.validation.request.creation.failure.required.field",
"parameters": [
"Please provide a value for required field 'Requested for' Please provide a value for required field 'Application'"
]
}
}
When they try the exact same call, but for Jira REST url, it works.
I was unable to find documentation within Insight docs, could you guide us?