Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,459,789
Community Members
 
Community Events
176
Community Groups

Connect Jira w/ Github as a GH Outside Collaborator w/ Admin Role

Edited

Hi,

I'm an Admin level Outside Collaborator on a repo in GH (see screenshot below). However, when I try to connect our GH repo to Jira Software, I'm told that I am unable to install this repo to Jira Software due to lack of Admin Role.

 

Is the snag because I'm an outside collaborator? In other words, must I be a organization member with Admin Role, in order to install this repo to Jira Software?Screen Shot 2020-09-24 at 11.46.49 AM.png

 

Screen Shot 2020-09-24 at 11.45.05 AM.png

1 answer

0 votes

Hello @Eric Chen

Welcome to the Atlassian Community!

Can you please confirm if you are using the Official Marketplace app to integrate your Bitbucket with Jira as described in the documentation below?

Connect Jira Cloud to GitHub 

If that's the process you're following, you'll need to have admin permissions on both Jira Software and on the GitHub Enterprise account you want to link, however, the documentation does not explicitly talk about Outside Collaborators and, unfortunately, we don't have other threads about that topic.

The mentioned integration was created by the Github team itself, so I suggest the following steps to properly troubleshoot your issue:

  1. Ensure you've followed all the steps of the official documentation above
  2. If possible, ask a member of the repo's organization to try the same steps
  3. Contact the Github support team about this question in the link below:
    https://support.github.com/request
    P.S: Please, let us know their answer in case you contact the Github support team

Let us know if you have any other questions.

I'm trying to solve the same problem; I work for a consultancy where we have our own Jira instance to track our issues as we work but have been added as outside collaborators.

The Github admin did approve my request and the Jira plugin for Github successfully has been installed, but as you can see below, I don't have a way to connect to that repo from the Jira side. 

If the owners of the repo accepted permission for the connection to happen, shouldn't it be that the connection automatically happens? The client (reasonably so) won't allow me full access to Github, nor would I allow access to our Jira instance just so they can hit this connect button?

So what's the solution in this case?

Screen Shot 2022-01-26 at 17.17.47.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS

Atlassian Community Events