Connect Jira w/ Github as a GH Outside Collaborator w/ Admin Role

Eric Chen
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September 24, 2020


I'm an Admin level Outside Collaborator on a repo in GH (see screenshot below). However, when I try to connect our GH repo to Jira Software, I'm told that I am unable to install this repo to Jira Software due to lack of Admin Role.


Is the snag because I'm an outside collaborator? In other words, must I be a organization member with Admin Role, in order to install this repo to Jira Software?Screen Shot 2020-09-24 at 11.46.49 AM.png


Screen Shot 2020-09-24 at 11.45.05 AM.png

1 answer

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Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 28, 2020

Hello @Eric Chen

Welcome to the Atlassian Community!

Can you please confirm if you are using the Official Marketplace app to integrate your Bitbucket with Jira as described in the documentation below?

Connect Jira Cloud to GitHub 

If that's the process you're following, you'll need to have admin permissions on both Jira Software and on the GitHub Enterprise account you want to link, however, the documentation does not explicitly talk about Outside Collaborators and, unfortunately, we don't have other threads about that topic.

The mentioned integration was created by the Github team itself, so I suggest the following steps to properly troubleshoot your issue:

  1. Ensure you've followed all the steps of the official documentation above
  2. If possible, ask a member of the repo's organization to try the same steps
  3. Contact the Github support team about this question in the link below:
    P.S: Please, let us know their answer in case you contact the Github support team

Let us know if you have any other questions.

I'm New Here
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January 26, 2022

I'm trying to solve the same problem; I work for a consultancy where we have our own Jira instance to track our issues as we work but have been added as outside collaborators.

The Github admin did approve my request and the Jira plugin for Github successfully has been installed, but as you can see below, I don't have a way to connect to that repo from the Jira side. 

If the owners of the repo accepted permission for the connection to happen, shouldn't it be that the connection automatically happens? The client (reasonably so) won't allow me full access to Github, nor would I allow access to our Jira instance just so they can hit this connect button?

So what's the solution in this case?

Screen Shot 2022-01-26 at 17.17.47.png

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