Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confirmed that the app Xray Test Management for Jira was deactivated on 19-Apr-2021 due to non-payme


It has been confirmed that my Xray Sandbox was deactivated on 19-Apr-2021 due to non-payment (my fault as I was off on leave). I am still waiting for a reply from Xray as Atlassian have said they cannot help with the issue?

As today is the 27-Apr-2021 I can only imagine my Sandbox has been deleted, this was a very detailed Sandbox and required a lot of man hours to build.

The problem is the longer I wait on replies the less chance i have of getting my instance recovered before permanently deleted!

I can not find a simple contact number to get a human on the phone and I am waiting for a frustrating!

1 answer

Hi @Neil Skillen 

Please contact the Xray Support ( so that we can request additional information and help further.

The Xray support information can be found in the Support section of the Marketplace.

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: Fine Software

Happy New Year, everybody! What better way to kick off 2022 than with a new Marketplace Partner Spotlight ✨ This month, we're getting to know Daniel Franz, co-founder of Fine Software. Fine Software ...

390 views 2 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you