Confirmed that the app Xray Test Management for Jira was deactivated on 19-Apr-2021 due to non-payme

[Neil Skillen]

It has been confirmed that my Xray Sandbox was deactivated on 19-Apr-2021 due to non-payment (my fault as I was off on leave). I am still waiting for a reply from Xray as Atlassian have said they cannot help with the issue?

As today is the 27-Apr-2021 I can only imagine my Sandbox has been deleted, this was a very detailed Sandbox and required a lot of man hours to build.

The problem is the longer I wait on replies the less chance i have of getting my instance recovered before permanently deleted!

I can not find a simple contact number to get a human on the phone and I am waiting for a reply..........so frustrating!

[Rogério Paiva - Xray Xporter]

Hi @Neil Skillen 

Please contact the Xray Support (http://xraysupport.xpand-it.com) so that we can request additional information and help further.

The Xray support information can be found in the Support section of the Marketplace.

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]