I have set up a workflow with a Open status requiring Approval. This means who ever creates a request, it will go for Approval as per the approvers list. Once approved by the user in the approver list, the status of the request will change to Assign.
But if a request is created directly by the user who is also a Approver, then I don't want to go through the approval step again. The status has to change to Assign. Currently, it is coming in the same queue of the Approver (who was incidentally the user who also created the request), asking for Approval. How to directly get it approved in such conditions?
Hi @Sivakumar Kunjithapatham - Not sure that I completely follow the scenario yet, but what if you created an Automation rule for Issue Created.
Then add an Advanced Compare Compare condition that compares the Reporter field to the Approver field.
Then add a new action under the Condition for Approve/Decline Request (Under the JSM Section in automation).
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