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Condition Based on User Group


I'm looking for a way to have tickets associated with a user (creator or assigned) in a specific group set the issue security level.  

How to I access a user's group in an conditional statement?





1 answer

0 votes
John Funk Community Leader Nov 06, 2021

Hi Michael

You should be able to create a rule based on an Issue Created trigger.

Then add a condition for User Condition and select that the Reporter is in group ....

Perfect!  Totally missed the User Condition. 

Like John Funk likes this
John Funk Community Leader Nov 18, 2021

If that answered your question, can you click on the Accept Answer button above to close this one out? Thanks!

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