Closing root tickets for linked tickets

[Rocket Lab IT]

Hi Team,

IS there a way using automation to automatically close a root ticket when the linked tickets are closed?

E.g.

Ticket 1

-- Ticket 2a

-- Ticket 2b

I want ticket 1 to auto-close, when tickets 2a AND 2b are both closed.

[Ash Yadav - VMotion IT Solutions]

Hi there, 

You can try using the following automation (this was put together very briefly but I would mess around with the JQL to be more specific personally). 

There is also a more detailed thread here that might be of help: 

https://community.atlassian.com/t5/Jira-questions/Automation-error-closing-linked-tickets/qaq-p/1461490

Kind Regards, 

Ash 

[Rocket Lab IT]

Thanks, I gave that a go. Nothing happened :/ Nothing in the event logs either.

[Ash Yadav - VMotion IT Solutions]

This was a very rough automation I put together quickly so your milage my vary, for example mine triggers on issue being updated so unless the trigger issue is updated, it won't check the linked issues and subsequently won't transition to close. 

You'll need to tweak it around to suit your needs but have you checked the thread I linked? 

KR, 

Ash