JSD doesn't allow multiple email addresses for same project. Our solution is to have 2 service desks then use this automation to clone then delete which is working great except 1 problem.
If we reply via email then get a reply back it creates another ticket instead of adding/updating the original one. So we're having duplicate tickets on every response.
This is the last piece we need to finish implementing JSD. We need multiple emails for multiple types of tickets so can't just forward one email to another.
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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