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Clone not showing up as option

jnachsin
jnachsin Dec 02, 2022

Hi, 

 

I want to clone a ticket but "Clone" isn't showing up in the actions menu, only 'recreate issue'. Is this the same thing? 

 

 

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Aleksandra Bosacka _Deviniti_
Aleksandra Bosacka _Deviniti_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Dec 28, 2022

Hello @jnachsin 

Thanks for posting this question on community!

It's Aleksandra from Deviniti, the vendor of the Issue Templates for Jira app, and I'll be happy to share more details on the Recreate issue function we've recently rolled out :) 

It provides an easy way to clone the structure based on an already-existing issue. Right now, users can copy the whole epics, stories, and issue links without the need to move all issues to the repository project.

For more details about the capabilities, I encourage you to see this chapter in our online documentation:

https://deviniti.com/support/addon/cloud/issue-templates/latest/recreate-issue/

Cheers!

Aleksandra

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
Community Leader
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Dec 02, 2022

Hi @jnachsin and welcome to the community,

Are you talking about Confluence, or about Jira Service Management?

Recreate issue seems like an app for JSM, not for confluence.

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jnachsin
jnachsin Dec 02, 2022

Off prem JIRA Service Managmenet: 

Screenshot 2022-12-02 112336.png

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
Community Leader
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Dec 02, 2022

@jnachsin most likely you don't have the create issue permission for this project:

https://support.atlassian.com/jira-software-cloud/docs/clone-an-issue/

And your jira admin most likely installed an app with an action of "recreate issue". I would advise you to talk to him/her.

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Trudy Claspill
Trudy Claspill
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Dec 02, 2022

"Recreate issue" is an option that may have been provided by  Issue Templates for Jira app by Deviniti

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