I'm having character encoding problems when importing test cases in Zephyr Scale from an utf-8 csv file: french accented letters are replaced by the character �
I'm using a Jira Cloud instance, so I don't think I have any option for advanced character set settings.
So, After investigation I found that the problem of accented letters comes from the Excel "export to CSV" feature. When exporting to CSV from LibreOffice, accented letters are correctly imported.
However there is still a problem with slashs, for example when test data contains URL:
// is transformed to \
single / are removed.
Example: https://myurl.com/home is imported as https:\myurl.comhome
I've tried to escape every slash with a backslash (https:\/\/myurl.com\/home) but it does not solve the problem.
Still investigating. Any idea from the community will be welcome.