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Changes do not save

D Osburn Feb 05, 2013

Hello, I am having persistent problems with scheduling changes saving in this plugin. For example, I switch an issue from being manually scheduled to auto scheduled. It appears to have worked, but when I refresh the page the update reverts. I have done integrity checks, re-indexing, restarting Jira service, can't get this to change.

5 answers

1 vote
Yves YANG Nov 18, 2013

It is a known problem. We are working on it now. It is planned to fix it after the next release (in one month). In fact, as a workarround, you can click the button "Update" before leaving this page.

If you have further questions, feel free to contact support.jgcp@soyatec.com.

Nic Brough [Adaptavist] Community Leader Nov 18, 2013

It was correct at the time it was posted. You're picking up old questions that people may have moved on from, so circumstances may well have changed.

Nice to see your enthusiasm though - it's great when someone comes back and revisits older questions.

Ahmad Danial Atlassian Team Nov 18, 2013

As mentioned by Nic Brough, it was correct back then, which dated back on 6 February. Thanks for pointing it out though. Good to see the community takes a step back to look into past questions that were not answered. :)

Yves YANG Nov 18, 2013

For sure, it was wrong. Ahmad confused with another plugin.

Yves YANG Nov 18, 2013

I don't what happened with the question. By now, this question is tagged as addon-com.soyatec.jira.plugins.jira-ganttchart, which is ours. Please remove or correct the contact above, which is our competitor. I have noticed there are several answers with the same errors.

Thanks!

0 votes
Ahmad Danial Atlassian Team Feb 06, 2013

Hey there.

I would recommend you to contact the plugin vendor directly to address the issue that you are facing with the plugin as they will be able to respond to your problem quicker and they definitely have the best knowledge to do so:

Email: support.jgcp@soyatec.com

Homepage: http://www.jiraproject.com/jira/browse/JRAGANTT</span<>>

Phone: +33 1 60130667

Hope this helps!

Warm regards,

Danial

0 votes
Yves YANG Nov 19, 2013

Please remove this inappropriate response.

0 votes
Ahmad Danial Atlassian Team Nov 19, 2013

Your wish is my command. :)

0 votes
Yves YANG Nov 19, 2013

>Your wish is my command. :)

Thanks, I appreciate it.

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