We are trying to setup our Jira Plugin for Microsoft Teams and we cannot get past this point:
Please enter Jira ID to connect to your Jira Server instance.
Jira ID is a unique identifier generated by Jira Server for Microsoft Teams app installed for Jira. It can be found in app settings after installation on Jira Server and should be provided to users by Jira admin. Learn more.
Are you a Jira Admin on the application? Can you access the settings / Configuration page for the app? Are you on Server if so you will see the ID? If you are on cloud make sure you install the correct desktop application - https://appsource.microsoft.com/en-us/product/office/wa200002140?tab=overview
Sorry, perhaps I wasn't clear, I'm getting that prompt from the Jira Server plugin in Teams, Not from the Jira cloud plugin. Again maybe this type of integration isn't supported with the cloud version? I would just like a specific teams channel to get notifications when new issues are created....
@colin if you are using a Jira cloud instance you need to make sure that you use the Jira Cloud Plugin. https://marketplace.atlassian.com/apps/1217836/microsoft-teams-for-jira?tab=overview&hosting=cloud
Once you install that you can then install the app on your computer which has to be the cloud version - https://appsource.microsoft.com/en-us/product/office/wa200002140?tab=overview
Yes its connected....but that was never really the problem to be honest. I was attempting to install the jira server connector (In Teams) to attempt to setup a channel to automatically receive notifications when a new issue is created, is that functionality available in the Cloud Plugin?
Ok got this figured out. The problem we ran into was that the connector interface from within the Teams application is currently broken (the "Add" button does nothing, several posts about this). There is a work-around which is to use the web version of the application. The configure button is active and working when using the web interface...I was able to properly setup the connector and its now posting new issues to the channel as desired. Thanks for your help.
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