Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,314
Community Members
 
Community Events
165
Community Groups

Cannot enable Confluence Mobile Plugin

Hi,

We have Confluence Server 6.15.1 and we can't enable the Confluence Mobile Plugin to allow our users to access our Confluence instance from the mobile app.

The plugin is disabled and when I try to enable it I get the following message:

Screenshot 2019-04-08 at 14.41.43.png

 

We have this message in Confluence logs:

 

08-Apr-2019 14:19:12.952 WARNING [ContainerBackgroundProcessor[StandardEngine[Standalone]]] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [http-nio-8092-exec-10] (id=[221]) has been active for [61,541] milliseconds (since [4/8/19 2:18 PM]) to serve the same request for [https://<my-server>/rest/plugins/1.0/com.atlassian.confluence.plugins.confluence-mobile-plugin-key] and may be stuck (configured threshold for this StuckThreadDetectionValve is [60] seconds). There is/are [1] thread(s) in total that are monitored by this Valve and may be stuck.

 

Thank you.

2 answers

1 accepted

0 votes
Answer accepted

After getting in touch with Atlassian's support team, we were able to fix this issue by resetting the plugins state map following these instructions:

 

https://confluence.atlassian.com/confkb/how-to-reset-all-confluence-plugins-back-to-their-default-state-through-the-database-859509873.html

Enable system add-on "Workbox - Host Plugin" and then you can enable "Confluence Mobile Plugin"

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: AppLiger

This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity.    Atlassian:...

343 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you