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Cannot add a user to a Next Gen Project in JIRA

Hello,

On my JIRA-Software (Next Gen), I am adding a user (email address) under Project Settings > Access, I am getting this error message

001.png

 

But, when I am adding another user with a different email, I am able to add him.

Do you think there is an issue with the email id?

Here is the email-format where I am getting the error -> user@domain-app.com

Do you think there is an issue in the formal of the email?

Thank you in advance for your reply.

Best Regards.

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