Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Cannot Export Document from Doc Generator

We have added XRAY as a plug-in to our JIRA. 


Part of XRAY is the ability go generate Reports using the Doc Generator feature. We have configured to generate our reports from the "Test Plan" issue.

Currently, we are unable to Export any of the reports. Once we initiate the "Generate Report" option, the progress bar is stuck at 0% and will not move. This is specifically only affecting Test Plan issues that were created on June 23 or later. 


Here is a snapshot of part of the logs in which we identified the error. 

2022-06-29 11:43:39,503-0400 DocGenUpdateProcess-9e818443-9713-40c0-8c8c-2b11c936e36d ERROR denesh.parthipan 113x222645x1 11r3mrn /rest/raven/1.0/docgen/export/background [c.x.r.d.g.engine.impl.DocumentBuildLookupImpl] sleep interrupted
2022-06-29 11:43:39,503-0400 xray-docgen-export-executor:thread-2 DEBUG denesh.parthipan 113x222645x1 11r3mrn /rest/raven/1.0/docgen/export/background [c.x.raven.repository.i] It took 0 ms to UPDATE a row of the table com.xpandit.raven.model.document.generator.Process
2022-06-29 11:43:39,550-0400 xray-docgen-export-executor:thread-2 INFO denesh.parthipan 113x222645x1 11r3mrn /rest/raven/1.0/docgen/export/background [c.x.j.c.d.b.i.aspose.word.AsposeWordConverter] Word export document started...
2022-06-29 11:43:39,550-0400 xray-docgen-export-executor:thread-2 ERROR denesh.parthipan 113x222645x1 11r3mrn /rest/raven/1.0/docgen/export/background [c.x.j.c.d.b.i.aspose.word.AsposeWordConverter] An error has occurred while Xporter was generating the Word report.
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
at java.util.ArrayList.rangeCheck(
at java.util.ArrayList.get(
at com.xpandit.jiraxporter.commons.document.builder.impl.aspose.word.utils.AsposeWordUtils.resolveProperties(Unknown Source)
at com.xpandit.jiraxporter.commons.document.builder.impl.aspose.word.AsposeWordConverter.convert(Unknown Source)
at Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(
at java.util.concurrent.ThreadPoolExecutor$

Please let us know if you have any feedback on how to resolve this issue, as it is a SHOWSTOPPER on our end and a CRITICAL issue. 

0 answers

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events