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Canned Issues Not Showing Up


I'm using marketplace addon:

I've setup one template with a title and body. I've set the editors to jira-administrators and the viewers as jira-software-users.


As a jira-software-users account, I do not see the dropdown Template field on the Create Issue dialog. I also have checked the "Where's My Field?" and there is no Tempalate option. I am aware of the note on the addon documentation but I believe I have it covered.


Any ideas as to why this is happening?

1 answer

Hello @Kyle_Corsi,

after creating a template it should show up on the Create Issue dialog without any additional settings.

Please double check the permissions.

Also you can check the permissions while being logged in as a jira-software-users on navigating to the profile menue --> canned issues.

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