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Can't enable BigPicture plugin (server installation)

Hi everyone!

I can't enable BigPicture, it says operation is failed see logs.

Jira 8.0.0

bigpicture-jiraserver-7.1.4-jira

Does anyone know how to deal with this problem?

 

2019-03-15 13:59:55,258 ThreadPoolAsyncTaskExecutor::Thread 34 ERROR DyachenkoAS 487x42785x2 1fikc5g 10.1.28.138 /rest/plugins/1.0/available/featured [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'eu.softwareplant.bigpicture'
org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'feedbackResource' defined in URL [bundle://244.0:1/com/softwareplant/util/feedback/FeedbackResource.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'feedbackServiceImpl' defined in URL [bundle://244.0:1/com/softwareplant/util/feedback/FeedbackServiceImpl.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'cachedPropertyRepository' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/CachedPropertyRepository.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'cachedProperty' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/CachedProperty.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'propertyCache' defined in URL [bundle://244.0:0/META-INF/spring/spring-bigpicture-jiraserver-cache.xml]: Cannot create inner bean 'com.softwareplant.util.cache.CacheConfig#153c85b4' of type [com.softwareplant.util.cache.CacheConfig] while setting constructor argument; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.softwareplant.util.cache.CacheConfig#153c85b4' defined in URL [bundle://244.0:0/META-INF/spring/spring-bigpicture-jiraserver-cache.xml]: Cannot resolve reference to bean 'propertyCacheLoader' while setting bean property 'loader'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'propertyCacheLoader' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/PropertyCacheLoader.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'propertyDao': Unsatisfied dependency expressed through field 'factory'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'sessionContext': Unsatisfied dependency expressed through method 'setSessionFactory' parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'sessionFactory' defined in OSGi resource[classpath:META-INF/spring/spring-bigpicture-jiraserver-db.xml|bnd.id=244|bnd.sym=com.softwareplant.bigpicture.jiraserver]: Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:733)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:198)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1266)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1123)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:535)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:495)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:317)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:315)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:759)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:867)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)
at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)
at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'feedbackServiceImpl' defined in URL [bundle://244.0:1/com/softwareplant/util/feedback/FeedbackServiceImpl.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'cachedPropertyRepository' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/CachedPropertyRepository.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'cachedProperty' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/CachedProperty.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'propertyCache' defined in URL [bundle://244.0:0/META-INF/spring/spring-bigpicture-jiraserver-cache.xml]: Cannot create inner bean 'com.softwareplant.util.cache.CacheConfig#153c85b4' of type [com.softwareplant.util.cache.CacheConfig] while setting constructor argument; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.softwareplant.util.cache.CacheConfig#153c85b4' defined in URL [bundle://244.0:0/META-INF/spring/spring-bigpicture-jiraserver-cache.xml]: Cannot resolve reference to bean 'propertyCacheLoader' while setting bean property 'loader'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'propertyCacheLoader' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/PropertyCacheLoader.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'propertyDao': Unsatisfied dependency expressed through field 'factory'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'sessionContext': Unsatisfied dependency expressed through method 'setSessionFactory' parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'sessionFactory' defined in OSGi resource[classpath:META-INF/spring/spring-bigpicture-jiraserver-db.xml|bnd.id=244|bnd.sym=com.softwareplant.bigpicture.jiraserver]: Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:733)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:198)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1266)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1123)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:535)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:317)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:315)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:251)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1135)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1062)
at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:819)
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:725)
... 19 more

 

--- Skipped ---


Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'sessionFactory' defined in OSGi resource[classpath:META-INF/spring/spring-bigpicture-jiraserver-db.xml|bnd.id=244|bnd.sym=com.softwareplant.bigpicture.jiraserver]: Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1694)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:573)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:495)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:317)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:251)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1135)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1062)
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredMethodElement.inject(AutowiredAnnotationBeanPostProcessor.java:656)
... 120 more
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:460)
at com.softwareplant.system.manager.jiraserver.environment.hibernate.JIRASessionFactoryBean.init(JIRASessionFactoryBean.java:38)
at com.softwareplant.system.manager.jiraserver.environment.hibernate.JIRASessionFactoryBean.afterPropertiesSet(JIRASessionFactoryBean.java:28)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1753)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1690)

 

3 answers

0 votes
Anna-BigPicture Marketplace Partner Oct 05, 2021

Hi @Alex D and @Creative

I am sorry that you experience the inconvenience.

Please, raise a ticket via our Service Desk, providing us with more details. This will allow our product specialists and developers to investigate your instance individually.

Best,
Anna

Try to clear the jira plugin cache.

 

Please perform the following:

  • Shut down JIRA
  • Delete the following hidden plugin cache directories:
    JIRA_HOME/plugins/.bundled-plugins
    JIRA_HOME/plugins/.osgi-plugins
  • Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

 

Backup the two folders first.

same problem

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