Can't enable BigPicture plugin (server installation)

[Alex D]

Hi everyone!

I can't enable BigPicture, it says operation is failed see logs.

Jira 8.0.0

bigpicture-jiraserver-7.1.4-jira

Does anyone know how to deal with this problem?

2019-03-15 13:59:55,258 ThreadPoolAsyncTaskExecutor::Thread 34 ERROR DyachenkoAS 487x42785x2 1fikc5g 10.1.28.138 /rest/plugins/1.0/available/featured [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'eu.softwareplant.bigpicture'
org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'feedbackResource' defined in URL [bundle://244.0:1/com/softwareplant/util/feedback/FeedbackResource.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'feedbackServiceImpl' defined in URL [bundle://244.0:1/com/softwareplant/util/feedback/FeedbackServiceImpl.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'cachedPropertyRepository' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/CachedPropertyRepository.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'cachedProperty' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/CachedProperty.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'propertyCache' defined in URL [bundle://244.0:0/META-INF/spring/spring-bigpicture-jiraserver-cache.xml]: Cannot create inner bean 'com.softwareplant.util.cache.CacheConfig#153c85b4' of type [com.softwareplant.util.cache.CacheConfig] while setting constructor argument; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.softwareplant.util.cache.CacheConfig#153c85b4' defined in URL [bundle://244.0:0/META-INF/spring/spring-bigpicture-jiraserver-cache.xml]: Cannot resolve reference to bean 'propertyCacheLoader' while setting bean property 'loader'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'propertyCacheLoader' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/PropertyCacheLoader.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'propertyDao': Unsatisfied dependency expressed through field 'factory'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'sessionContext': Unsatisfied dependency expressed through method 'setSessionFactory' parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'sessionFactory' defined in OSGi resource[classpath:META-INF/spring/spring-bigpicture-jiraserver-db.xml|bnd.id=244|bnd.sym=com.softwareplant.bigpicture.jiraserver]: Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:733)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:198)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1266)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1123)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:535)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:495)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:317)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:315)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:759)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:867)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)
at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)
at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'feedbackServiceImpl' defined in URL [bundle://244.0:1/com/softwareplant/util/feedback/FeedbackServiceImpl.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'cachedPropertyRepository' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/CachedPropertyRepository.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'cachedProperty' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/CachedProperty.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'propertyCache' defined in URL [bundle://244.0:0/META-INF/spring/spring-bigpicture-jiraserver-cache.xml]: Cannot create inner bean 'com.softwareplant.util.cache.CacheConfig#153c85b4' of type [com.softwareplant.util.cache.CacheConfig] while setting constructor argument; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.softwareplant.util.cache.CacheConfig#153c85b4' defined in URL [bundle://244.0:0/META-INF/spring/spring-bigpicture-jiraserver-cache.xml]: Cannot resolve reference to bean 'propertyCacheLoader' while setting bean property 'loader'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'propertyCacheLoader' defined in URL [bundle://244.0:1/com/softwareplant/util/property/infrastructure/PropertyCacheLoader.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'propertyDao': Unsatisfied dependency expressed through field 'factory'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'sessionContext': Unsatisfied dependency expressed through method 'setSessionFactory' parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'sessionFactory' defined in OSGi resource[classpath:META-INF/spring/spring-bigpicture-jiraserver-db.xml|bnd.id=244|bnd.sym=com.softwareplant.bigpicture.jiraserver]: Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:733)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:198)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1266)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1123)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:535)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:317)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:315)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:251)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1135)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1062)
at org.springframework.beans.factory.support.ConstructorResolver.resolveAutowiredArgument(ConstructorResolver.java:819)
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:725)
... 19 more

--- Skipped ---

Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'sessionFactory' defined in OSGi resource[classpath:META-INF/spring/spring-bigpicture-jiraserver-db.xml|bnd.id=244|bnd.sym=com.softwareplant.bigpicture.jiraserver]: Invocation of init method failed; nested exception is java.lang.NullPointerException
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1694)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:573)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:495)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:317)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:251)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1135)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1062)
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredMethodElement.inject(AutowiredAnnotationBeanPostProcessor.java:656)
... 120 more
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:460)
at com.softwareplant.system.manager.jiraserver.environment.hibernate.JIRASessionFactoryBean.init(JIRASessionFactoryBean.java:38)
at com.softwareplant.system.manager.jiraserver.environment.hibernate.JIRASessionFactoryBean.afterPropertiesSet(JIRASessionFactoryBean.java:28)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1753)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1690)

[Anna-BigPicture]

Hi @Alex D and @Creative

I am sorry that you experience the inconvenience.

Please, raise a ticket via our Service Desk, providing us with more details. This will allow our product specialists and developers to investigate your instance individually.

Best,
Anna

[Michael Gates]

Try to clear the jira plugin cache.

Please perform the following:

• Shut down JIRA
• Delete the following hidden plugin cache directories:

  JIRA_HOME/plugins/.bundled-plugins
  JIRA_HOME/plugins/.osgi-plugins

• Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

Backup the two folders first.

[Creative]

same problem