It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't connect to your site error

Keith Mangold Mar 27, 2019

JIRA is on 8.0.2

JIRA Mobile REST API Plugin is at 0.1.2

JIRA Mobile is 3.2.1

On my iOS, the app is v0.2.2 (0.2.2.70)

Whenever I try and connect, generic error of "Can't connect to your site"

I can access the site (does not need a VPN, can access it publicly) using the browser (Safari and Chrome) on the phone.

I've tried everything here... https://confluence.atlassian.com/jirakb/can-t-connect-to-your-site-error-in-the-jira-server-mobile-app-954244697.html

Any other ideas of things to check?

2 answers

0 votes
Gonchik Tsymzhitov Community Leader Mar 27, 2019

Hi! 

Have you checked is this related ssl staff? 

Maybe your site has very strict rule for SSL termination, like only TLS 1.3 or specific algorithm ?

Can you open from mobile browser your site? 

 

Cheers,

Gonchik Tsymzhitov

Keith Mangold Mar 28, 2019

Hi Gonchik,

Not that I can tell ... Nothing I've specifically set. The URL is jira.wisintl.com ... Anything you can decipher from that?

Gonchik Tsymzhitov Community Leader Mar 28, 2019

Hi @Keith Mangold 

 

Can you check with your admin requests on server side ?

Also, it will be good logs on server side.

 

Cheers,

Gonchik Tsymzhitov  

0 votes
Keith Mangold Mar 29, 2019

Got it fixed. We are on Windows Server 2016.

Using Apache 2.4

The error in the Apache error.log was:

AH01630: client denied by server configuration: proxy:http://ourservername:8080/server-info

In our <VirtualHosts> config, I added:

<Directory /server-info>
AllowOverride none
Require all granted
</Directory>

 And all is swell!

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Marketplace Apps & Integrations

Demo Den Ep. 4: Continuous Integration with CircleCI & Jira Software

Get ready! Demo Den Episode 4 is coming your way on Tuesday, May 28, 2018 with a Continuous Integration and Delivery special demo. CircleCI Director of Solutions Engineering, Eddie Webb will show us ...

374 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you