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Can't connect to your site error

Keith Mangold Mar 27, 2019

JIRA is on 8.0.2

JIRA Mobile REST API Plugin is at 0.1.2

JIRA Mobile is 3.2.1

On my iOS, the app is v0.2.2 (

Whenever I try and connect, generic error of "Can't connect to your site"

I can access the site (does not need a VPN, can access it publicly) using the browser (Safari and Chrome) on the phone.

I've tried everything here...

Any other ideas of things to check?

2 answers

0 votes
Gonchik Tsymzhitov Community Leader Mar 27, 2019


Have you checked is this related ssl staff? 

Maybe your site has very strict rule for SSL termination, like only TLS 1.3 or specific algorithm ?

Can you open from mobile browser your site? 



Gonchik Tsymzhitov

Keith Mangold Mar 28, 2019

Hi Gonchik,

Not that I can tell ... Nothing I've specifically set. The URL is ... Anything you can decipher from that?

Gonchik Tsymzhitov Community Leader Mar 28, 2019

Hi @Keith Mangold 


Can you check with your admin requests on server side ?

Also, it will be good logs on server side.



Gonchik Tsymzhitov  

0 votes
Keith Mangold Mar 29, 2019

Got it fixed. We are on Windows Server 2016.

Using Apache 2.4

The error in the Apache error.log was:

AH01630: client denied by server configuration: proxy:http://ourservername:8080/server-info

In our <VirtualHosts> config, I added:

<Directory /server-info>
AllowOverride none
Require all granted

 And all is swell!

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