Can't connect to your site error

[Keith Mangold]

JIRA is on 8.0.2

JIRA Mobile REST API Plugin is at 0.1.2

JIRA Mobile is 3.2.1

On my iOS, the app is v0.2.2 (0.2.2.70)

Whenever I try and connect, generic error of "Can't connect to your site"

I can access the site (does not need a VPN, can access it publicly) using the browser (Safari and Chrome) on the phone.

I've tried everything here... https://confluence.atlassian.com/jirakb/can-t-connect-to-your-site-error-in-the-jira-server-mobile-app-954244697.html

Any other ideas of things to check?

[Keith Mangold]

Got it fixed. We are on Windows Server 2016.

Using Apache 2.4

The error in the Apache error.log was:

AH01630: client denied by server configuration: proxy:http://ourservername:8080/server-info

In our <VirtualHosts> config, I added:

<Directory /server-info>
   AllowOverride none
   Require all granted
</Directory> 

 And all is swell!

[Gonchik Tsymzhitov]

Hi! 

Have you checked is this related ssl staff? 

Maybe your site has very strict rule for SSL termination, like only TLS 1.3 or specific algorithm ?

Can you open from mobile browser your site? 

Cheers,

Gonchik Tsymzhitov

[Keith Mangold]

Hi Gonchik,

Not that I can tell ... Nothing I've specifically set. The URL is jira.wisintl.com ... Anything you can decipher from that?

[Gonchik Tsymzhitov]

Hi @Keith Mangold 

Can you check with your admin requests on server side ?

Also, it will be good logs on server side.

Cheers,

Gonchik Tsymzhitov