Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can not create an issue from MS Teams and getting message "Could not find project with key xx"

When I try to create an issue from MS Teams, I get an error message "Could not find project with key AE". I do not have rights to access to the project with key AE, and I want to create an issue in a project with key ITSVD that I have rights to access. I thought it would find the projects that I had the rights to access and select it from there. However, When I comment on an issue from MS Teams, I am able to select the issue and then comment on it.
Could you please tell me how to solve this problem?

2 answers

Hi,

We are also experiencing this problem.

I'm prety convinced that I've figured out the issue as: current user doesn't have access to the first project in the Jira project list that the Teams app fetches.

I don't think you can access the request, but I mentioned your post in it.
So, as a reference, this is the support request: https://getsupport.atlassian.com/servicedesk/customer/portal/47/SPSP-17484

I'll try to remember to keep you posted on the status of this request.

PS: If I'm right, a workaround could be to create a dummy project with name and key "AAA" and give all Jira users access to that project.

Hi @Makoto Tanaka 

Bug (+workaround) got registered: https://jira.atlassian.com/browse/JSWCLOUD-21245 

Add yourself as watcher if you want to get notified upon solution.

0 votes

I think you may have answered your own question - you're getting an error that MS-Teams cannot find project AE because you do not have access to that project.

I think you need to tell MS-Teams that you want to use a different project.  I'd expect that to be in the configuration of the ms-teams app you're using in Jira.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

427 views 3 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you