Can I update a field in Jira Service Management when a linked Jira issue is transitioned

Paul Palasti February 9, 2022

I would like to provide customers in Service Management timely updates when a linked Jira issue changes.

ex.

  • Created a Jira issue from a Jira Service Management issue.
  • Linked Jira issue is transitioned, then update a custom field in Jira Service Management to reflect this change

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Pramodh M
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February 9, 2022

Hi @Paul Palasti 

Yes it's possible

Trigger - Isue transitioned in Jira Software

Add the branching for linked issues

Add the action to change the custom field

Let me know if you have any queries

Thanks,

Pramodh

Paul Palasti February 9, 2022

Thank you so much Pramodh, tried and was successful.

Like Pramodh M likes this

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