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Can I edit an issue in another project when a custom field changes with Automation for JIRA?

Hi,

 

I am setting up an automation rule. 

: create an issue B from issue A by project A automation rule --> success

: edit an issue A of project A  by project B automation rule --> fail

 

Below image is the issue B.

이미지 6.jpg

 

Below image is the project B automation rule. I cannot choose project A in the "Rult restricted to projects" filed. 

이미지 7.jpg

 

How can I edit the issue A by project A automation rule?

 

 

2 answers

0 votes
Vishwas Rising Star Jan 16, 2022

Hey @jun lee 

You have to change the Scope of the automation first in "Rule Details". There you may have to change to "Multiple Project" then select both projects. 

Note: to change to multiple projects you have to go to "Global Automation".

Scope_of_automation.png

 

Regards,

Vishwas

Hi

 

Thanks you. I changed to multiple projects form Global rule, but it doesn't work. 

 

Can you tell me how to set up?

2.jpg

Vishwas Rising Star Jan 19, 2022

Hey @jun lee 

This looks fine now, like project scope includes both projects and what does the audit log says when automation is run (no action performed event), not when configuration changes were made.

my guess would be conditions are not meeting, please check those conditions also, the linked issue types inward and backward description ? Are they correct ?

Regard,

Vishwas

Hi

I found the fault that was a similar status name.  Haha.

 

Regard,

Jun

Vishwas Rising Star Jan 19, 2022

Got it !!

Glad to hear it is working now :)

0 votes
Fabian Lim Community Leader Jan 16, 2022

Hi @jun lee

You may need to include both projects in the project restrictions.  

What does the audit log say?

Regards

Hi

Audit log of the global rule is different from the project automation rule's. Below is the audit log.

3.jpg

Regards

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