Can I create a Work Management Project based on the Status of a Service Management ticket?

Shan _SHPK_ April 29, 2022

Hi, I'm trying to look for a way to automatically create a JIRA Work Management Project, based on a Service Request Status (after approval) change from JIRA Service Management.

Is this something possible?  While configuring the automation rules, I can see an option to create an Issue inside any given project.  But I don't see an option to create a new project based on an Action.

Any guidance will be really helpful.

1 answer

1 accepted

2 votes
Answer accepted
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 29, 2022

Hi @Shan _SHPK_,

Welcome to Atlassian Community!

Automation doesn't have a component to create projects, but you could use the Send web request action to do a REST API call to create a project

Shan _SHPK_ May 4, 2022

Thank you, @Mikael Sandberg  i'm not a coding guy.  So i'm assuming we have to code using REST API for this.  If there is any predefined coding for my scenario, please share that.  If not, I will try to have someone code for me.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events