Can Automation for JIRA send an email to a group

[Dave Paulson]

I want to use the send email action in Automation  for JIRA. Can I address the email to a group, and if so how?

[andreas]

Hi Dave,

Sadly this also isn't possible yet. Once again it's a good suggestion and I've raised https://codebarrel.atlassian.net/browse/AUT-206 for now to track this! We should really add support for a number of items to the 'to' field: User picker, group picker, user & group custom field picker.

Cheers,

  Andreas

[Dave Paulson]

Dang it, Andreas!

Now you're down to 108% out of a possible 100%. I'm watching the new issue. I hope to see it rise and get addressed.

Thanks,
Dave 

[Adam Fishlock]

Hi,

I'm not sure if this is what you are talking about but is there an option within JIRA to add a button into a ticket that will send a standardised e-mail to an e-mail address?

What I'm looking for is that when we have a P1, if after Triage it is decided that it is still a P1, JIRA has an option within that ticket to send the initial Major Incident comms to a specified group e-mail address. Hoping to save the time of having to open Outlook, load the e-mail template, change the details to be relevant to this P1, and then send. 

Is this possible?

Thanks,

Adam

[andreas]

Hi Adam,

So with Automation for JIRA, you can setup a rule for this case that looks like this:

• Trigger: Manual trigger (this add's a button to the issue in issue operations in server or in a panel in cloud)
• Action: Send e-mail.  Then in this action simply use your group e-mail address as the 'to' address.

Hope this helps!

Cheers,
  Andreas

[Adam Fishlock]

Hi, Andreas.

That's great, thanks. That is a big help.

A follow up question, can you specify the e-mail address that the e-mail comes FROM and what details can/will be contained in that e-mail?

Regards,

Adam

[andreas]

Hi Adam,

We actually just shipped some fixes around this. Please see https://blog.codebarrel.io/set-e-mail-reply-to-and-from-addresses-a44f3884fd0 for more details.

The short answer:

• In server yes, you can set both from and reply-to
• In cloud, you can only set the reply-to address.  Setting the from address causes issues with SPAM filters so we can't allow this.

Cheers,

  Andreas

[Pedro Fonseca]

Hi guys,

Probably not the place, but correct me if I am wrong.

Looking to actually send email to the issue Reporter with something like {{reporter}} in the email field or @reporter mention in a comment. Either way it should solve.

What we want to do is to all issues which are pending customer feedback, we send a reminder every two or three days, depending on the Priority of the issue.

Appreciate any help you can provide.

Thanks,

Pedro

[Joe Harmon]

I followed the link in the first comment and it says it is done.  But I don't see the option in my system.  I am trying to send an email to a project role based on the project.  So for example, I have a role of PM and EM and I want to send an email to them when a bug get's to certain conditions through the automation rules.

[Rob Smithers]

Ditto to @Joe Harmon's comment. Anyone know how to access the additional  e-mails?

[Darryl Lee]

Apologies for raising this from the dead, but @andreas does AUT-206 also apply to Group Picker fields that are multi-group?

I just tried addressing an email action to such a field, and it doesn't show up. :-{

Thanks, and sorry for the zombies.

[Mario Coluzzi]

Sending group emails is never a good idea in particular if you plan to span users with multiple notifications i.e. more than one group email daily (even one is IMHO too much)

I am glad this email group is not implemented in Jira

PROBLEM:

• Users MUST have the possibility to remove themselves from notifications.
• This leads to another point: ability to admin that Group Email to add/remove users.

SOLUTION:

• Via Manual Trigger: create a manual trigger to send an email notification to users.
• Via Automated Action: send emails on action i.e. comment or status change.
• Via Slack Notification: send notification to a channel rather than emails, less invasive approach and more user friendly.

In the three solutions above the Project Admin can admin the automation by add/remove the users directly.

[Zaur Suleymanov]

If you mean sending to Google group, then I've just found what was the problem I had. Jira Automation action "Send email" can send email to ONLY 1 google group email. If you configure second group email, then this second will not receive email from Jira Automation. I do not know why that happens. Both groups have absolutely identical configuration. 

[Boris Berenberg - Atlas Authority]

I am not sure why Automation isn't working for you, but we support emailing multiple Google Groups on Notification Assistant for Jira Cloud.